![]() ![]() Oct 28, 2014 I have 3 bars of service but the phone will not activate. Skip navigation. Business Wireless. Refer a friend to Verizon. Watch this video to learn how to activate a device on your existing My Verizon account. FAQ: How to activate without using VZ installation CD? Welcome to Verizon Internet. You're just minutes from enjoying your Verizon service. Let's get started. Verizon Worst Customer Service Ever! This is a 2 day ordeal. Day 1 I have 6 pizza delivery restaurants (national chain) and only one of them has Verizon Land Line service. The other 5 are ATT and Telenational. I pay $275 a month for ATT and Telenational Service whereas I pay $450 a month for Verizon with 1 less line. We had a lot of rain on Friday and our phones stopped working, which happens quite often at this location due to the age of the equipment ( I believe ). I called tech support and was informed they don%u2019t dispatch on the weekend and that due to the number of problems in the area it would be Wednesday of next week before they could come out and repair. Went through multiple people including a supervisor and this was the best they claimed they could do. We do roughly 65% of our business over the phone, so naturally I was not happy about this solution. I have a monthly Walmart phone that I activate and use for these kinds of problems. ![]() I have the main line forwarded to it so that we can still continue to take orders and keep our business going. I knew from a previous issue with Verizon that I would need to get this phone number added to my account or they would not forward to it. Here begins the problem! I called Verizon and after being on hold for 15 minutes I informed tech support that I wanted to add the cell phone number. They claimed they could not do it and passed me on to a supervisor. Supervisor claimed it would need to be handled via the business office and transferred me to them. Business office claimed they could not do and transferred me back to Tech support. Tech support claimed they could not do it and that the business office is supposed to handle this so they transferred me back. They hung up on me instead. This was a 45 minute! Called Verizon back and went through options to get to Tech Support. Waited on hold for 15 minutes and then decided to try a second avenue. I hung up and called back and selected to add options to my account at which point I was able to get someone on the phone immediately. We can see from this where their resources are located. I explained to him I wanted to add the cell phone number to my account and after some confusion (he thought I wanted a cell phone) we started working on the problem. He put me on hold while working on the issue, checking back on me repeatedly (this was a positive at least and he seemed genuine in trying to resolve the issue) He continuously apologized for the amount of time it was taking. He got the phone number added and then set it up to forward.
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